World-Class Support for World-Class Institutions
Reliable tertiary education LMS support and SIS maintenance. We are here when you need us, with experts ready to help.
Support Packages
Business day support SAST 09:00 to 16:00 Priority and custom support available on request
Service Desk
Functional and Technical Support. Level 1, Level 2 and Level 3 support. 24/7 technical uptime support by the cloud services team for tier 2+ customers.
Support Channel and SLA
OPENCOLLAB Service Desk and Email to Service Desk. Knowledge Base Guides. View our Support Services Policy
Scope of Upgrade Services
Annual major upgrade and regular minor upgrades with release notes. Maintenance and patch deployments.
Frequently Asked Questions
Common questions from procurement and IT leadership.
Does OPENCOLLAB integrate with our existing finance or HR systems?
Yes. OPENCOLLAB solutions are built around integration-first delivery and can connect with finance, ERP, HR, identity and third-party systems where required.
How do you handle data migration from legacy systems?
We audit, map and validate your data before transfer. The exact migration process depends on your current systems, data quality and the platform being implemented.
Is the system compliant with POPIA and international privacy standards?
OPENCOLLAB solutions are designed with POPIA alignment, secure access controls and privacy-conscious hosting options. GDPR-aligned hosting options may be available where applicable.
What level of support do we get after implementation?
Support options can include critical response, account guidance, product support and ongoing training. The exact level of support depends on the selected product, support package and agreement.
The Support FAQ needed softer wording because the old variants included strong claims like “strictly compliant”, “end-to-end encryption”, “all major legacy SIS and LMS platforms” and “24/7 critical response” as general statements. The safer versions keep the meaning without overpromising.